Customer Service Department

Shipping

We ship all orders within 48 hours of receipt unless otherwise specified.  We do not ship on Saturday or Sunday. UPS next day orders must be received by 3:00 EST to ship the same day.

Please double check shipping addresses before submitting your order.  An incorrect address may result in a delayed or returned order.

Warm State Policy

Any shipping addresses to warm states* must be shipped with a cold pack with 2nd day or next day air delivery.
*Warm states include AL, AZ, CA, FL, GA, LA, MS, NV, NM, SC, TX

Warm Weather Shipping Policy

All orders shipped between May 1st and Sept 30th must be shipped with a cold pack.  Orders shipping to addresses outside of New England must ship next day or 2nd day air. Orders will ship Monday – Wednesday.

Because chocolate will melt when exposed to temperatures above 72 degrees, it is necessary to utilize a cold pack during warmer weather or when shipping to a warm state.

Phillips Candy House reserves the right to place a hold on a shipment, if we feel the order will not arrive in good quality due to weather conditions. We will notify the customer by e-mail with any changes in shipping cost.  The order will ship out upon receiving an e-mail from the customer confirming new costs.